Privacy Policy

Welcome to Green Lantern Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greenlaterncafe.click, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, mobile experience, online ordering platform, in-store interactions, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Green Lantern Pizza is a food service business operating in the United States. We take your privacy seriously and are dedicated to being transparent about the data we collect and how it is used.

For all privacy-related inquiries, concerns, or requests, you may contact us at any time using the information provided above.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services. Below is a detailed breakdown of the categories of personal information we may collect.

2.1 Personal Information You Provide to Us

When you use our Services — including placing an order, creating an account, signing up for our newsletter, participating in a promotion, or contacting us — you may voluntarily provide us with the following types of personal information:

• Identity Information: Full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address.
• Account Credentials: Password and similar security information used for authentication.
• Payment Information: Credit/debit card details, billing information (note: full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers).
• Order Information: Details of food and beverage items ordered, order history, special instructions, and delivery preferences.
• Communication Data: Messages, feedback, reviews, and survey responses you send to us.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2.2 Information Automatically Collected

When you visit our website or use our online ordering platform, certain information is collected automatically through your device and browser. This includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, unique device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, search queries, and navigation paths through our website.
• Log Data: IP address, access times, error logs, and other system activity data.
• Location Data: General geographic location based on IP address. If you permit it, we may also collect precise geolocation data to provide delivery services.
• Cookie and Tracking Data: Information collected via cookies, web beacons, pixels, and similar tracking technologies (see Section 7 for full details).

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Delivery Partners: When you place an order through a third-party food delivery platform, we may receive your order and contact details.
• Social Media Platforms: If you connect or interact with us via social media (such as Facebook, Instagram, or X/Twitter), we may receive publicly available profile information.
• Analytics Providers: Aggregated and anonymized data to help us understand how users interact with our website.
• Marketing Partners: Contact and interest data used to improve the relevance of our advertising.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your personal information for the following reasons:

3.1 Service Provision and Order Fulfillment

• To process and complete your food orders, including payment processing and delivery coordination.
• To create and manage your account on our website.
• To send you order confirmations, receipts, and updates about your order status.
• To provide customer support and respond to your inquiries, complaints, or requests.
• To facilitate loyalty programs, promotions, or rewards you have signed up for.

3.2 Analytics and Service Improvement

• To understand how visitors use our website and identify areas for improvement.
• To analyze trends, usage patterns, and customer preferences to improve our menu and service offerings.
• To conduct internal research and development to enhance the functionality and performance of our website.
• To measure the effectiveness of our marketing campaigns.

3.3 Marketing and Communications

• To send you promotional offers, special deals, new menu announcements, and other marketing communications — but only where you have given us consent or where we have a legitimate interest to do so.
• To personalize your experience on our website based on your browsing and order history.
• To display targeted advertisements on third-party platforms based on your interests and behavior.

3.4 Legal and Compliance Purposes

• To comply with applicable federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.
• To enforce our Terms of Service and other agreements.
• To detect, prevent, and address fraud, unauthorized access, or other harmful activities.
• To respond to lawful requests from government authorities and law enforcement agencies.

3.5 Other Business Purposes

• To request feedback, reviews, and ratings about our food and services.
• To administer contests, sweepstakes, and promotions.
• To protect the rights, property, and safety of Green Lantern Pizza, our customers, and the public.

4. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes without your explicit consent. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality. Such providers include:

• Payment processors (e.g., Stripe, Square, or PayPal)
• Delivery and logistics partners
• Website hosting and cloud infrastructure providers
• Email marketing and customer communication platforms
• Analytics services (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• IT security and fraud prevention services

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request), including to:

• Comply with a legal obligation or regulatory requirement.
• Protect and defend the rights or property of Green Lantern Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of the Services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, and other purposes where such data cannot reasonably be used to identify any individual.

5. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, use, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant third-party payment processors. We do not store complete credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on a need-to-know basis. All employees who handle personal data are subject to confidentiality agreements.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other network security tools to protect our infrastructure.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect personal information that is necessary for the stated purposes and retain it only for as long as needed.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We honor and respect these rights to the fullest extent required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights for All Users

Regardless of your state of residence, we offer all users the following privacy options:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information from our systems, subject to our legal retention obligations.
• Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.

6.3 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: greenlaterncafe.click

We will respond to all verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period in writing. We may need to verify your identity before processing your request to ensure we do not disclose or delete information belonging to someone else.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. Below is a brief overview of how we use cookies.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.

7.2 Types of Cookies We Use

7.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Through our cookie consent banner when you first visit our website.
• Through your web browser settings, where you can block or delete cookies.
• Through opt-out mechanisms provided by third-party analytics and advertising services, such as the Google Analytics Opt-out Browser Add-on.

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures. Where deletion is not immediately possible (e.g., because data is stored in backup archives), we will isolate the data from further processing until deletion is possible.

9. Children's Privacy

Green Lantern Pizza's website and online ordering platform are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If you are under 13, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verification of parental consent, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

For users between the ages of 13 and 17, parental or guardian consent is recommended before using our Services. We encourage parents and guardians to monitor their children's online activities.

10. International Data Transfers

Green Lantern Pizza is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may be located in other countries, which means your personal data may be transferred to, stored in, or processed in countries outside of the United States.

When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that such transfers comply with applicable data protection laws. These safeguards may include:

• Entering into data processing agreements with our service providers that include standard contractual clauses or similar data transfer mechanisms.
• Ensuring that third-party service providers are certified under recognized privacy frameworks, where applicable.
• Assessing the data protection laws of recipient countries to ensure an adequate level of protection.

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy. If you have questions about our international data transfer practices, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Green Lantern Pizza. These may include social media platforms, delivery partner websites, or review sites. We are not responsible for the privacy practices of these third-party platforms.

We strongly encourage you to review the privacy policies of every third-party website or service you visit or use. This Privacy Policy applies only to information collected by Green Lantern Pizza through our Services.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our website currently does not respond to DNT browser signals because there is no universally accepted standard for how DNT signals should be interpreted. We will continue to monitor developments in this area and update our practices accordingly.

For California residents, the California Online Privacy Protection Act (CalOPPA) requires us to disclose our practices regarding DNT signals. We honor opt-out requests made through the mechanisms described in Sections 6 and 7 of this Privacy Policy.

13. Applicable Laws and Regulatory Framework

As a business operating in the United States, Green Lantern Pizza is subject to the following federal and state privacy laws and regulations:

• Federal Trade Commission (FTC) Act: Section 5 of the FTC Act prohibits unfair or deceptive acts or practices in or affecting commerce. Our privacy practices are designed to be transparent and fair in compliance with FTC guidelines.
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): If you are a California resident, you have specific rights under these statutes, as described in Section 6 of this Privacy Policy.
• CAN-SPAM Act: We comply with the CAN-SPAM Act in all commercial email communications, including providing a clear opt-out mechanism in every marketing email.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under 13 in compliance with COPPA.
• Other State Privacy Laws: We acknowledge the growing landscape of state-level privacy legislation in the United States, including laws in Virginia (CDPA), Colorado (CPA), Connecticut (CTDPA), and other states. We are committed to complying with applicable privacy laws in all states where we operate or serve customers.

14. Filing a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate data protection authority.

14.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), the regulatory body responsible for enforcing the CPRA:

• Website: cppa.ca.gov
• Mailing Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

14.2 For All U.S. Consumers

Any U.S. consumer who believes their privacy rights have been violated may file a complaint with the Federal Trade Commission (FTC):

• Website: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

We encourage you to contact us first at [email protected] so that we have the opportunity to address your concerns directly before you escalate to a regulatory authority.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will notify you by:

• Updating the "Last Updated" date at the top of this page.
• Sending you an email notification to the address associated with your account (if applicable).
• Posting a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days. For formal data access, correction, or deletion requests, please allow up to 45 days for processing, as required under applicable law.